Policies
This section explains SAP Education's policies and provides the following information:

• Course Fee
• Pricing
• Course Status
• Payment
• Cancellation
• Certification Information
• Request
• Quality Assessment
• Useful Information

Course Fees
The fees published in the course schedule are fees per person. They include the cost of a complete set of training documentation. These fees do not include tax. Tax will be added where applicable. In the case of an incorrect fee due to a printing error, the correct fee will prevail. Kindly note that private individuals are charged a different fee in some countries. Course fees are subject to change without prior notice.

Pricing

Kindly confirm final course fee upon registration.

Course Status

Standard Course

• Course will proceed when requisite minimum number of attendees have signed up
• Course status notification will be sent to participants Five (5) working days (in the applicable education centre) before the start of the course
• Email confirmation will be sent to the participant or the contact person indicated in the registration form
• It is not advisable for participants to confirm flight bookings till they receive a course confirmation from SAP Education
  

Academy

• Course will proceed when requisite minimum number of attendees have signed up
• Course status notification will be sent to participants Ten (10) working days (in the applicable education centre) before the start of the course
• Email confirmation will be sent to the participant or the contact person indicated in the registration form
• It is not advisable for participants to confirm flight bookings till they receive a course confirmation from SAP Education
• Venues may not always be at a SAP Education Centre

Certification

• Course status notification will be sent to participants Five (5) working days (in the applicable education centre) before the start of the course
• Please note that in some countries course confirmation will be sent to participants upon receipt of certification payment
• Email confirmation will be sent to the participant or the contact person indicated in the registration form
• It is not advisable for participants to confirm flight bookings till they receive a course confirmation from SAP Education

Payment

Mode of Payment:

• Bank cheques/drafts
• Telegraphic transfers
• Credit cards

Payment Information

Cheques should be crossed, made payable and sent to "SAP Systems, Applications and Products In Data Processing (Thailand) Ltd".
Bank transfers should be made to Citibank N.A., Thailand Branch.
Account No: 5-122029-028
SWIFT code: CITITHBX.
Endorseable drafts accepted.
Full payment must be made upon course confirmation. Kindly make reference to participant name and reference number reflected as shown in the confirmation note.

All Courses
Full payment must be made upon course confirmation. Kindly make reference to participant name and reference number reflected as shown in the confirmation note.

Cancellation Policy
If a partcipant is unable to attend a course and wish to cancel the registration, he/she is required to inform SAP Education in writing within the stipulated time frame. Kindly provide participant name, company, course and location. Insist on an acknowledgement to avoid cancellation charges. Kindly refer to the terms and conditions stated below.

Standard Course

Note: SAP Education Singapore - Deferment for standard course registrations are subjected to approval by education centre.

All Academies

Note 1 : SAP Education Singapore - Deferment for academy registrations are subjected to approval by education centre.
Note 2 : SAP Education Singapore - In the event of cancellation, deposit paid is non-refundable and non-transferable

Certification

Important:

If a course is withdrawn from the schedule, no claims for compensation will be accepted other than the refund of the course fee.

IF FOR ANY REASON, A CLASS IS CANCELLED, THE PARTICIPANT'S SOLE REMEDY SHALL BE A REFUND OF THE COURSE FEES PAID. IN NO CIRCUMSTANCES SHALL SAP BE LIABLE FOR ANY DIRECT, OR INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES. SAP SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM ERRORS OR OMISSIONS IN ITS TRAINING MATERIALS NOR SHALL SAP BE LIABLE FOR ANY DAMAGES RESULTING FROM THE USE OF ITS TRAINING MATERIALS OR OTHER INFORMATION CONVEYED AT AN SAP COURSE.

Certification Information

Certification Prerequisites
All candidates registering for SAP Certification Test must ensure that they have at least 2 years SAP implementation experience or have attended at least 15 days of relevant training in SAP. Proof of the above must be presented upon registration.

• Participants are required to present a photo ID on certification day
• The proctor will hand out certification papers with participants' logon ID and password
• Participants need to verify the certification test when they logon. If it is incorrectly assigned, participants should not proceed and wait for the proctor to assign the correct certification test on-site
• The computer is properly configured prior to the certification. Participants are advised against using other applications, as this will interfere with the certification test which is preloaded to the PCs.
• Participants are requested to follow the proctor's instructions carefully or they will be disqualified from the test (no refund will be accorded)
• Results are released 5 weeks after the certification. Participants will be notified in writing. Kindly note that results will not be released over the phone
• Results are final. Therefore appeals will not be accepted
• Successful candidates will receive a certificate without a score rating. Unsuccessful candidates will receive a competency rating
• An administrative fee of US$50.00 (For Singapore, it will be SGD150.00) + tax and courier charge will be imposed for certificate reprints. (Exception: SAP Education China will impose administrative fee of CNY 300 and courier charge for this). Please inform SAP Education immediately if the mailing address stated in your confirmation note is incorrect
• For academies that include a certification test at the end, participants are required to complete the certification test.

Request

Request for Course
Participants can submit a request for courses which are not in the course schedule. All requests will be collated and participants will be notified of the course status.
Contact us at Piyathana and let us know your requirements.

Request for Customised Course
Customisation of courses will be possible based on SAP standard training materials. Customisation needs 6-8 weeks lead time and will take into account the minimum number of required participants and availability of resources.
Contact us at Piyathana and let us know your requirements.

Quality Assessment
As ?Customer Satisfaction? is an ultimate goal in measuring the company success and performance for both SAP Thailand and Piyathana Co.,Ltd. Therefore, we need to emphasize in giving the high priority in assessing the overall training quality from the beginning to the end of the course delivery. We would like to take your time in reading our defined standard procedures and urge for your cooperation and support as follows. Your feedback helps us for prompt corrective actions and future improvement.

1. Online Initial Instructor Assessment (IIA) ? On the first half day of the course :
You shall receive an ?Initial Instructor Assessment Form? together with the participant handbook available on the table. You are required to provide an input or feedback by clicking a provided icon on your desktop/computer. This procedure is aimed in getting an initial assessment result on the quality of the training delivery on a designed instructor during ?the first half day of the course?. We do understand that each participant may find it hard to provide a definite result due to the short duration spent by each trainer. Therefore, most of the participants may find it more applicable in completing the assessment at the end of day. Anyhow, the sooner we get the feedback, the better we can manage the issue resolution. As soon as we receive the feedback, we take a serious review and analysis on an individual basis. Should we find any negative feedback or suggestions, we shall directly approach the participant in getting more clarification and then share them with an instructor to discuss on any required improvements or other resolutions. The participants are required to provide the feedback again at the end of the first day. If the results still seem unsatisfied or the improvements are very minimal, the company will take one of the following :

1. A qualified trainer replacement will be performed as far as a trainer is available to continue delivering the course on next following day.
2. A class cancellation will be decided if a replacement is not applicable. Piyathana coordinate with all participants to define and confirm the possible dates for the course delivery.

2. Online Evaluation System (OES) ? Course Evaluation on the last day :
All participants are required to provide the evaluation feedback by clicking the provided icon on the desktop/computer at the end of the course delivery. A prompt analysis and action will be done by Piyathana?s management for various corrective actions for any poor responses.

UseFul Information

Course Prerequisites
SAP Education is designed to increase the depth of knowledge for all 3 levels of courses. Most Level 3 courses require Level 2 courses as a prerequisite.

Participants are requested to read the curriculum path carefully to ensure that they have the necessary prerequisites to attend a course. Failure to do so can cause inconvenience to the class and the participant may be requested to leave the course with no refund accorded. SAP Education instructor is not obligated to conduct a separate session for a participant who does not possess the required prerequisites.

Sharing of PCs
It is SAP's global policy that participants may need to share a PC (2 persons to 1 PC) whilst attending some courses. It is a good way of promoting interaction which enhances the learning process.

Copyright Notice
All rights reserved. Neither the course material of all courses nor any part of it may be copied or reproduced in any form or by any means, or translated into another language, without the prior written consent of SAP.

Waitlist for Courses
A wait list will be put up for registrations when a class is full. Wait lists are used as the basis for increasing the number of classes.

Course Start/Finish Times

Want to learn more? Contact Piyathana for more information.